Privacy Policy

1. Information We Collect

CritterHelp collects information you provide directly, including your name, email address, phone number, and organization details when you create an account. When you submit an intake report, we collect the reporter's name, contact information, animal details, location information, and any photos uploaded.

We also automatically collect certain technical information when you use our platform, including IP address, browser type, device information, and usage patterns through standard web analytics.

2. How We Use Your Information

We use the information we collect to:

• Connect people with wildlife emergencies to qualified professionals
• Facilitate intake management for wildlife rehabilitators and control operators
• Enable helper dispatch and volunteer coordination
• Improve our platform and user experience
• Send service-related communications (e.g., intake notifications)
• Maintain the security and integrity of our platform

3. Information Sharing

We share intake report information with the wildlife rehabilitator or control operator you submit it to. Organization profiles are publicly visible in our directory. We do not sell your personal information to third parties.

We may share information with third-party services that help us operate our platform (e.g., hosting providers, email services). These providers are bound by contractual obligations to protect your data.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and row-level security on our database. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your account information for as long as your account is active. Intake records are retained to support wildlife rehabilitation record-keeping requirements. You may request deletion of your account and associated data by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can update your profile information through your account settings. For data deletion requests, please contact us at privacy@critterhelp.org.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

8. Children's Privacy

CritterHelp is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@critterhelp.org.